Support
This page is the official way to request support from Masarat Alibtikar Almutaqaddim Company, whether the request concerns the company or one of its products.
Support channels
Two official channels only. We provide support through no other channel, and through no personal account.
Response time
Two working daysWe answer every support request within two working days at most.Language
We receive and answer requests in Arabic and English.Support by product
Neither product has been released to the public yet. Support is available now for enquiries and personal data requests.
منصة دعوات
An electronic invitation and event management platform, owned and operated by Masarat Alibtikar Almutaqaddim Company.
Handled byMasarat Alibtikar Almutaqaddim Company directly, through the channels above.
What you can ask for now- Enquiries about the platform and when it will be available.
- Personal data requests: access, correction, or deletion.
- Reporting a security problem or vulnerability.
منصة فزعة
A roadside assistance and volunteer response coordination platform, owned by the Security and Safety Association in the Riyadh Region, which Masarat develops and maintains free of charge.
Handled byTechnical matters go to Masarat through the channels above. Operational matters, reports and user data belong to the association as the owner and data controller, and we refer on anything of that kind that reaches us.
What you can ask for now- Reporting a technical fault in the platform.
- Enquiries about the platform's development status.
- Reporting a security problem or vulnerability.
Frequently asked questions
How do I contact technical support?
By email at info@masarat.company or by telephone on +966 11 473 8357. We answer within two working days at most.
When will the دعوات and فزعة platforms launch?
Both platforms are under development and no launch date has been announced for either. This site is updated when there is an announcement.
How do I request a copy of my personal data, or its deletion?
Send your request to info@masarat.company stating the product and the right you wish to exercise. The rights and response times are set out in the privacy policy.
What language can I write to you in?
Arabic or English, and we reply in the language you wrote in.
How do I report a security vulnerability?
Write to us at info@masarat.company, and please do not publish the details before they have been addressed.
I am a non-profit organisation and would like to work with the company. How do I start?
Send an introduction to your organisation and a description of the technical need to info@masarat.company. The company devotes part of its capacity to serving the non-profit sector free of charge.
Do you provide support over social media?
No. The only two official channels are the email address and telephone number above.